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In the recent days I have noticed that more then 60% of computer users are facing issues related to spy-wares and ad-wares and Trojans. People complain that they get unwanted pop-ups while browsing even though they are using anti-virus and update them regularly. Some of them complain that they are facing slow performance of the computer even though there are few software installed on it. The main problem behind all such issues are flashy advertisements which pops up while browsing claiming free virus scan, cheap anti-virus program, sometimes the advertisement are so stubborn that they do not go easily and most of the time we have to kill them using Task Manager. Analyzing the situation I came up with a common troubleshooting procedure in such cases.
Open Folder Options in Control Panel and make window to show all hidden files and folders.
1. Click on Start Menu > Run > type "temp" without quotes and delete all the files and folder present in the window that opens (leave the files that cannot be deleted).
2.Click on Start Menu > Run > type %temp% and again delete all files and folders from this folder too.
3. Download Trojan Remover from
http://www.simplysup.com/tremover/download.html
Install and update it.
4. Restart the computer in Safe Mode.
For Windows XP:
Using the F8 Method:
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Restart your computer.
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When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
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Select the option for Safe Mode using the arrow keys.
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Then press enter on your keyboard to boot into Safe Mode.
For Vista follow all the steps
Using the F8 Method:
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Restart your computer.
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When the computer starts you will see your computer’s hardware being listed. When you see this information start to gently tap the F8 key repeatedly until you are presented with the Windows Vista Advanced Boot Options.
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Select the Safe Mode option using the arrow keys.
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Then press the enter key on your keyboard to boot into Vista Safe Mode.
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When Windows starts you will be at a typical logon screen. Logon to your computer and Vista will enter Safe mode.
To restart the computer in Safe Mode, power on the computer and immediately start tapping F8 key of your keyboard. You will get a menu with option Safe Mode. Select it using arrow key of the keyboard and hit enter to boot the computer in safe mode.
5. In Safe Mode use Trojan Remover to scan any trojan present on your computer. If detected use the instruction to clean them. When the scanning is over, restart the computer back to Normal Mode.
6. Now download some good anti malware programs. For me Superantispyware Pro is one of them. You can download it from
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWARE
Install the program, update it and run a complete scan of the computer. Quarantine the detected files and restart the computer.
7. Open Control Panel > Internet Options. Click Advanced Tab and Click Reset to reset the Internet Explorer to the default mode so that it becomes as good as new.
8. To avoid redirection of website from the browser:
Open "C:\windows\system32\driver\etc" folder location and rename "hosts" file. Restart the computer once again.
9. Most of the ad-wares and spy-wares add themselves to the startup of Windows and run silently in the background without any knowledge of the computer user. To remove these unwanted entries in the Windows Startup program list, one should use System Configuration Utility. To access follow the steps:
Click on Start Menu > Run > type “msconfig” without quotes and click OK.
Here disable all unwanted startup programs that you do not want to load or do not know about any program listed there which you did not installed. If you are not confident to use msconfig command, please visit the links given below.
http://www.netsquirrel.com/msconfig/msconfig_xp.html
http://www.netsquirrel.com/msconfig/msconfig_vista.html
10. Once completing all above steps restart the computer once again and check if there is any improvement in the computer’s performance. You will find that most of the problems that you were facing are gone.
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